FREQUENTLY ASKED QUESTIONS
What payment methods do House 2 Home Collection accept?
We accept the following methods of payment: Credit Card (Visa, Mastercard, AMEX) and PayPal. All transactions are charged in AUD (Australian Dollars). It is a requirement that payment is received in full before we will dispatch your goods.
Do I need to open an account to place an order?
While it is possible to check out as a guest, we would encourage you to create an account to enjoy
How do I know my order has been received?
Once your order has been received by us, you will receive an email notification and tax receipt.
How do I track my order?
Once you set up your order you will be able to track your order through our freight and shipping partner shippit.com. You will also receive updates once your orders have been dispatched by either SMS or email.
How do I set up an Account?
You can set up your own personal account here. At the checkout, you also have an option to set up an account.
Are my details set up securely?
Absolutely. When you go through to our secure shopping cart you will automatically be set up with an account login so all your details are kept for next time. Our website has been developed securely with an SSL certificate that provides security for online communications. How this works is when a web browser (such as Chrome or Internet Explorer) contacts our website, the SSL certificate enables an encrypted connection so your details are secure. It’s kind of like sealing a letter in an envelope before sending it through the mail. Your mailing details are safe from third parties (with the exception of Shipping Partners who will deliver your order) and we will never, ever sell or pass your details on to any unauthorised third party. That’s a promise!
How and when will I receive my order?
Some orders (because they may be bulky) will be dispatched straight from our supplier. Some products will come directly from our warehouse. For this reason you may receive multiple or staggered deliveries. Our freight and shipping party Shippit endeavour to deliver orders to Australian capital city and metropolitan areas within 2-5 working days. For delivery addresses in Australian regional centres and outside metropolitan capital cities, allow at least 10 working days. In outlying or remote areas, delivery will take a little longer. Delivery times are also subject to availability of stock. Accordingly, we do not guarantee any specific delivery date. You can track your order through the MY ACCOUNT tab on our website (once you’ve created an account).
What if the product I want is out of stock?
We work hard at promoting products that we have plenty of stock of, however out-of-stocks do happen from time to time. If this does occur we will call you as soon as we receive your order, and offer you the opportunity for a full refund, part order (if applicable) or to place items on back-order.
How do I use my promotional code?
When you enter our website a pop box will prompt you to take up our fantastic sign-up promotional offer. You will need to place your personal contact details within the fields provided in order to receive your unique coupon code. If you don’t offer us these details we won’t know where to send your coupon. All information you provide is subject to our privacy policy. Once you receive your unique coupon code (be sure to check spam, junk, social and promotional files in your inbox if you’re have problems receiving) you can enter your one-off code in the field marked PROMO CODE at the online check-out. Hit APPLY and your special promotional offer will be applied. Be sure to check the Terms and Conditions of the offer as some offers will have a minimum spend in order for the PROMO CODE logic to apply to your shopping cart.
How do I receive the House 2 Home Collection eNewsletter?
Subscribing to the House2HomeCollection.com.au website is absolutely FREE. By joining, you will be first to hear updates of our amazing offers, new range & product launches, promotional deals and more. If you have placed an order with us you will automatically be signed up to our newsletter. All electronic messages from us will be clearly identified from House2HomeCollection.com.au.
Can I cancel my subscription at any time?
Absolutely. While we currently use a third party site to design, prepare and electronically send mail-outs, you can opt anytime by clicking ‘UNSUBSCRIBE’ at the bottom of the newsletter you receive from us and your email preferences will automatically be updated. All electronic messages from us will be clearly identified from House2HomeCollection.com.au.
How do I get in touch with House 2 Home Collection?
If you would like more information about any of the FAQ’s, Privacy Policy, Terms & Conditions or Return Policy or if you have any queries or complaints, please contact us:
House2Home Collection
98 Willoughby Road
Crows Nest NSW 2065
